The short version: Every dragon is hand-finished and inspected before it leaves us. All sales are final — but if something's wrong with your order, we make it right.

Contact us within 7 days of delivery at hopemancandy@synergycollab.com with your order details and photos. We'll replace the piece or refund you — your choice. That includes anything that arrives damaged or doesn't articulate as it should.

Dragons are resin art collectibles, built for display and handling — not for drops on concrete, forced joints, or long stretches in direct sun or heat (a care card comes in every bag). Damage from those isn't a defect — but reach out anyway and we'll see what we can do.

Because every piece is hand-finished and batch-limited, we can't accept returns or exchanges for change of mind. Limited pieces (1-of-1s, painted customs, and special runs like the Twilight Firstborn) are always final sale.

Life happens — cancel any pre-order before delivery for a full refund, no questions asked. Once delivered, the standard policy above applies.

Free doorstep delivery includes photo confirmation when your order lands. Orders marked delivered with photo confirmation are considered delivered. (Porch pirates are real — grab your dragon promptly!)

It's a free gift tucked in every bag — not part of the product. Please check the ingredients if you have allergies. Enjoy it anyway. 🍬

Approved refunds go back to your original payment method (Stripe, Venmo, or CashApp). Please allow 5–10 business days for your bank or card provider to post it. If more than 15 business days have passed since approval, contact us.

hopemancandy@synergycollab.com · 503-545-2605 · Hand-finished in West Linn, OR